About personal data

For us at Sauna Ice, it is always important that your personal data is handled in a safe and secure manner. We comply with the laws and regulations that apply to personal data protection. This policy helps you, among other things, to understand what kind of information we collect and how it is used, as well as what rights you have. You are always welcome to contact our customer service with your questions or concerns about how we handle your data. Contact us at info@saunaice.com, and we will get back to you regarding your request. Further information on this can be found in the section "Your Rights".

Who is the data controller?

Bolsaj AB, 559425-2479, Nordöstra Vägen 9, 981 92 Kiruna, Sweden is the data controller for the processing of your personal data. If you need to contact Sauna Ice, you will find contact details here.
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An overview of the privacy policy

Whether you visit our website to shop, browse our range or are interested in our newsletter, we treat your data in much the same way. This privacy policy therefore applies to all personal data within Europe – regardless of whether you contact us via our website, over the phone or through our social networks.

Below is a summary of what is contained in this privacy policy:
• What is personal data?
• What personal data do we process?
• Who may we share your information with?
• Your rights
• How does Sauna Ice protect my personal data?
• Privacy Policy Changes
• Contact
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What is personal data?
Regardless of how you contact us at Sauna Ice, via web, telephone or other channels, we receive information about you, so-called personal data. Much of the personal data we process is provided by you when you are in contact with us or use our services.

Personal data refers to personal data, that is, all information that can be used to identify natural persons. This can be done either with personal data directly, or in combination with other information. This means that all information that cannot be used to identify you is considered non-personal information. This is also called anonymous data. When this anonymous data is combined with your personal data, this data will be considered personal information.

In principle, the following applies: You can refuse to provide certain personal information when we ask you to do so. You have control over what information you want to give us. This may make it more difficult or limit the provision of the services we have. For example, we cannot deliver your goods without you providing a delivery address.

We process your information only for the purposes described in this privacy policy.
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What personal data do we process?

In order to manage your orders and purchases and manage reviews, we need to process this information about you;
• Name
• Address, phone number and email
• Payment information and payment history
• Information about your order (e.g. order number, product, delivery address, invoice and content of your reviews).

We do this on the legal basis of fulfilling the purchase agreement; without this information we cannot fulfill our agreement with you. We save the information for 36 months from the date of delivery and payment to be able to help you with any complaints and warranty matters.

In order for us to comply with the laws and regulations that apply to us, we must process this information about you;
• Name
• Address
• Payment information and payment history
• Information about your order (e.g. order number, product and delivery address)

We do this on the legal basis of legal obligation, which means that we must process the data to comply with the laws to which we are subject. An example is the Accounting Act, and therefore we save this information with limited access for 7 years + the current year. This information will not be available to, among other things, customer service during that entire period.

In order for us to be able to offer you customer service, we need to process this information about you;
• Name
• Telephone number and/or email
• Social security number (for certain payment options)
• Payment information and payment history
• Information about your order (e.g. order number, product, delivery address and invoice)
• Information that you provide in your communication with us

We do this on the legal basis that the processing is necessary to satisfy our and your legitimate interest in being able to answer questions from you. We save the information for 36 months to be able to resolve customer service issues but also to be able to handle any complaints.

In order to market to you by displaying our products and offers on our site and through partners, we process the following information about you:
• Data collected on the site and from cookies, such as which products you have clicked on and pages you have visited, read more in our cookie policy
• Order number
• Email
​​​​​​​​​• Telephone number
• Metadata you provided, such as gender & interests

We do this on the legal basis that the processing is necessary to meet our legitimate interest in marketing our products to you for up to 36 months after your last activity on our site. To do this, we primarily use the advertising services and partners that you will find below. You can also read more about this collection, sharing and use of data and in some cases delete the data handled through these channels by following the links below:

Google & YouTube: https://policies.google.com/privacy/partners
Our website uses remarketing with Google Ads via the provider Google Inc. Through this, personalized ads can be shown to you on other websites and via Google Search based on your previous behavior on our website. To learn more about how cookies are handled, please read our cookie policy. You can opt out of these personalized advertising preferences via: https://adssettings.google.com/

Facebook: https://www.facebook.com/ads/about/?entry_product=ad_preferences

Instagram: https://help.instagram.com/1415228085373580

Snapchat: https://support.snapchat.com/en-GB/article/advertising-preferences

TikTok: https://www.tiktok.com/legal/privacy-policy?lang=en

You can also read about how we handle cookies in our cookie policy.

In order to be able to send newsletters and various offers via SMS, email or other direct marketing channels, organize customer surveys, receive feedback and handle questions in our customer forum, we need to handle this information about you;
• Name
• Address, phone number and email
• Data collected from cookies, such as which products you have clicked on and pages you have visited, read more in our cookie policy
• Information you provide yourself (e.g. gender, preferences, etc.)

We only do this when we have received your consent in connection with your submission of the information and if your information at the time of consent matches other information, such as telephone number, in our customer register. We do this on the legal basis that the processing is necessary to satisfy our legitimate interest in marketing our products to you for up to 36 months after your last activity. Consent can be revoked or adjusted at any time by you, who are a registered customer with us. Contact customer service to revoke or adjust your consent regarding direct marketing.
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Who may we share your information with?
We sometimes share information, including personal data, with certain recipients in order to carry out the processing operations described above. In some cases, when third-party suppliers and partners process data on our behalf or are otherwise required by law, we establish personal data processing agreements to ensure that these parties also process your personal data in accordance with the law. We never sell your data to anyone else without your permission. Sauna Ice only provides data to third parties if this is permitted under European data protection legislation or is protected by appropriate transfer mechanisms.

We at Sauna Ice value our service providers and have a very close relationship with them. Those with whom we may share your information are:

Service providers
In order to fulfil the purposes of our processing of your personal data, we share your personal data with companies that provide services to us, such as to manage the dispatch and delivery of your goods or to provide certain systems. These companies may only process your personal data in accordance with our express instructions and may not use your data for anything other than this.

Payment service providers
To administer payments through the site, we use various payment service providers. The payment service provider is the data controller for its own processing of your personal data, and has separate terms and conditions that apply to them. You will receive information about their terms and conditions and handling of personal data when you choose which payment method you want to use on the site.

Collaboration partners
In order for us to compensate our partners for traffic to us that has been driven through their channels, we share information with our partners such as order numbers and purchase amounts. The information is shared solely for that purpose, and is not sold or shared further.

Other recipients
We may transfer your personal data to other recipients, such as authorities, if required to do so by law. If all or part of our business is sold or integrated with another business, your personal data may be disclosed to our advisors, any buyer and their advisors and passed on to the new owner of the business.

Transfers outside the EU
We may transfer your personal data to other recipients outside the EU. In the event of such transfers, appropriate transfer mechanisms and other security measures are always in place.
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Your rights
According to the European General Data Protection Regulation (GDPR), you have the following rights regarding the processing of your personal data:

Right of access
You have the right to know what personal data we use about you, through a so-called register extract. If you would like a complete register extract, you can contact our customer service and they will help you.

Right to rectification
We want to ensure that your personal data is accurate and up-to-date, and you also have the right to have incorrect information about you corrected. If the information you have provided to us changes, for example if you change your email address, name or payment details, or if you want to cancel your account, simply contact our customer service.

Right to withdraw consent and right to restriction of processing
You also have the right to object to certain processing, for example for purposes related to direct marketing and newsletter sending.

Right to erasure
Under certain circumstances, you also have the right to have your personal data deleted or blocked.

However, this does not apply if, for example, we are required by law to retain or otherwise process the data, or if the data is needed to fulfill an agreement with you.

In order for you to receive information about how we process personal data, we have chosen, in addition to this policy, to also provide information in connection with the collection of personal data, which states what data we process, the legal basis for the processing and how long this data will be processed. In addition, updated information about the processing of personal data is always published on our website.
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How does Sauna Ice protect my personal data?
With us, your personal data is safe. We protect it through both organizational and technical measures that protect the personal data from destruction, access and loss, as well as the dissemination of your data to unauthorized persons.
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Privacy Policy Changes
As we at Sauna Ice are continuously developing our website and user experience, this privacy policy may be subject to necessary changes. The latest version is always available on our website.
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Contact
If you have any questions about how we handle your personal data, you are always welcome to contact our customer service or via our contact form. For questions about GDPR, you are also welcome to contact us at info@saunaice.com. If you are not satisfied with the response you have received from us or how we handle your data, you have the right to file a complaint with the competent supervisory authority, which in this case is the Swedish Data Protection Authority.
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Cookies
Read more about cookies in our cookie policy.